Adding Developer Access
A quick guide on how to provide developer access to your box.
Last updated
A quick guide on how to provide developer access to your box.
Last updated
Keep your server safe and don't let anyone else use our billing portal. It contains personal information like your name, home address, and phone number. If someone else gets access they can see all of this information. They could delete your files or cause other serious problems.
Sharing access to this portal is against our Terms of Service.
No one has access to adding authorized users from within your client billing portal, that option is disabled for security purposes.
If anyone logs in from an IP that is different from yours and it gets flagged by our fraud system, your services will be suspended with suspicion of fraud, we protect you from attacks, even from yourself!
If you're working with developers or others on your server, you can let them access the server directly, for example through Remote Desktop. For more info on this, read below. But remember, this could lead to risks, like unwanted changes. We always want what's best for you, so please be careful and only share access with people you really trust.
However, please remember that only server owners can access our support services for support related to the server itself such as billing questions, server performance, etc... For us, the 'owner' refers solely to our client. If help is needed, it must be requested by the owner, either via Discord or our web portal.
While this policy may seem challenging, it is designed to protect your files and respect the work you've put into your city.
If you don't want someone to have access to your server, but you still want them to help you develop and have access to the server's files, GitHub is the safest and most secure application you could use.
We offer the installation of GitHub as an addon found in the "Services" tab under "View Available Addons" on your billing dashboard.
Go to your billing dashboard, then navigate to the "Services" tab and click "View Available Addons" on the left-hand menu.
To provide access to your developers or admins on your VPS or Dedicated Server via Remote Desktop, you only need to add them as users in your remote desktop.
Log in to your VPS or Dedicated Server and use the search tool on the remote desktop, search "Control Panel".
Go to "User Accounts"
Click on the next "User Accounts" setting
Locate and select "Manage another account" then "Add a user account"
The following panel will appear, enter the appropriate information for the new user's Username and a unique password for them to use when they log in, NOT the same as your VPS or Dedicated Server password.
Once the information is set, send the username, password, and password hint to your developer or admin so they can log in.
